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My vehicle has been impounded, what do I need to retrieve it?
1. You must be the registered owner of the vehicle.
2. You must have photo ID.
3. You must pay the towing & storage fees.
I'm not a registered owner but I was driving the vehicle when it was impounded. Can I claim the vehicle if I pay the fees?
We will only release vehicles and belongings to registered owners. You'll need one of the them present or a notorized statement from the registered owners giving you permissions to access the vehicle.
The police took my license so I don't have a photo ID. Now what?
We will need some sort of photo identification to verify who you are before we can release the vehicle and/or its contents to you. You can speak to the Department of Motors Vehicles regarding your options.
I can't afford the fees. Am I allowed to just retrieve my belongings?
Yes, you may retrieve purse/wallet, cell phone, and child safety seats from the vehicle as long as you are one of the registered owners.
If I can't retrieve my vehicle right away, are there daily storage fees?
Yes, each day that the vehicle is impounded, a storage fee of $40 will be added to the bill.
I have the title and my name is signed in the "Buyer" information. Will allow me access to the vehicle?
No, the vehicle must officially be titled and/or registered to you. The only exception to this rule is if there is a transfer pending and you are listed as the perspective owner.
I can't afford to pay all the fees at once. Can I set up a payment plan and make payments?
No, we must have payment in full before we are able to release the vehicle.
I received a registered letter informing me of an impound. What do I need to do?
1. You may pay the impound fees and claim the vehicle.
2. If you choose to not claim the vehicle an you have the title, you may bring us the title after signing as "Seller" (This stops the accumulation of storage fees.)
3. You may do nothing and simply let it go to auction.
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